Refund & Cancellation Policy

1. Overview & Digital Fulfillment

KafaVerify (accessible at kafaverify.com) operates as a Software-as-a-Service (SaaS) platform providing automated technical screening, coding sandboxes, proctored assessments, and candidate management tools.

Instant Digital Delivery: All paid subscriptions and platform features are fulfilled digitally and activated immediately upon successful confirmation of payment. You receive instant access to your recruiter workspace, assessment builder, and screening credits without physical shipping or delivery delays.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all first-time subscribers on our Starter ($29/mo) and Pro ($79/mo) plans.

• The refund request must be submitted within 14 calendar days from the timestamp of the initial charge.
• The guarantee applies to your first billing cycle to allow you to thoroughly evaluate the platform in your recruiting pipeline.
• Renewal charges beyond the initial 14-day period are non-refundable, but you may cancel anytime to prevent any future renewal.

3. Subscription Cancellation Policy

You can cancel your KafaVerify subscription at any time without penalty or cancellation fees:

Access After Cancellation: When you cancel your subscription, your account remains active with full access to all paid features and candidate records until the end of your current paid billing period. After this date, your subscription will not renew, and no further payments will be deducted.

4. How to Request a Refund

To submit a refund request under our 14-day policy:

1. Send an email to support@kafaverify.com with the subject line Refund Request - [Your Company or Account Name].
2. Include your registered account email and payment transaction ID (found on your payment receipt issued by Dodo Payments).
3. (Optional) Briefly share your feedback on what we could have done better to help us improve the platform.

5. Refund Processing & Settlement Time

Once your refund request is approved:

• Our billing team submits the refund directly through our Merchant of Record partner, Dodo Payments.
• Refunds are always returned to the original payment method (Credit Card, Debit Card, Apple Pay, Google Pay).
• Banks and card issuers typically take between 5 to 10 business days to post the credited funds to your bank statement.
• You will receive an automated confirmation email with your refund reference ID once issued.

6. Billing Errors & Duplicate Charges

If you believe there has been an error in billing, such as an accidental duplicate charge or an incorrect currency conversion, please contact us immediately at billing@kafaverify.com. We will investigate the transaction and issue an immediate 100% refund for any confirmed duplicate or erroneous charge.